I’ve been reflecting on how crucial ongoing training is for our baristas at the shop… Just last week, we held a workshop on latte art, which not only boosted their skills but also improved customer engagement. I’m curious how other managers integrate training into their workflow and what kind of impact it’s had on both staff morale and customer relationships.
I totally get what you mean about training boosting morale. We recently had a cupping session that sparked more passion in our team than a double shot of espresso! I’d love to hear how you keep things fresh beyond latte art.
It’s so true that training can really spark enthusiasm! We recently switched our shift meetings to include a fun coffee trivia session, which not only educated but also built team camaraderie. I think the key is keeping it light and engaging — much like frothing milk just right.